High no-show and cancellation rates have a significant negative impact on healthcare practices. Missed appointments lead to substantial financial losses and operational inefficiencies.
It's estimated that no-shows and cancellations cost the U.S. healthcare system over $150 billion annually. No-shows can represent up to 19% of all appointments in primary care, leading to tens of thousands of dollars in lost revenue per month for a single provider. When patients fail to show up, it also means that other patients who need timely care are denied the opportunity to be treated.
Calvient's Channels platform effectively reduces no-show and cancellation rates by automating appointment reminders and providing convenient rescheduling options. By leveraging automated text, email, and phone reminders, Channels ensures patients are well-informed and reminded of their appointments. Additionally, the platform offers easy rescheduling options, allowing patients to quickly and conveniently adjust their appointments as needed.