Reclaiming Time and Sanity in Healthcare Operations

How the Practice Inbox Frees Staff, Reduces Cost, and Improves Care Efficiency

Every day, healthcare practices are overwhelmed by manual, mundane tasks that consume valuable staff time. Faxes pile up. Documents need sorting. Referrals get lost. Prior authorizations require constant follow-up. This isn't just inefficient—it's preventing your team from focusing on what truly matters: patient care.

Our motto is simple: Automate the manual, accelerate the meaningful. This comprehensive white paper demonstrates exactly how that philosophy translates into measurable results.

Deep Methodology, Real Results

This comprehensive 12-month study evaluates Calvient's Practice Inbox solution across two representative practices: a 10-provider cardiology group and a 50-provider rheumatology group. Using rigorous measurement and verification, we've quantified the operational, financial, and cultural impact of intelligent automation on practice workflows.

The study reveals fundamental workflow acceleration and true operational transformation, verified by stable or increased coverage rates and consistent measurement. After implementing Practice Inbox, these practices experienced 42-114% inbound document growth, increased throughput by 61-269%, and automated 19-28% of their document workflows—all while individual staff became 2-3x more efficient.

Key Metrics You'll Discover

• 2-3X Labor Efficiency Gains: Staff become 2-3x more efficient despite surging inbound volume, with practices processing 6.6X more documents per FTE daily
• 60-75% Reduction in Staff Time: Practices reduced time spent on document processing by 60-75%, freeing staff for meaningful patient care
• $350K Annual ROI: Real labor cost savings verified across two representative practices (10-provider cardiology and 50-provider rheumatology groups)
• 61-269% Throughput Growth: Document processing throughput increased dramatically while handling 42-114% more inbound documents
• 55% Faster Processing: First-read to closure time reduced by 55%, with p50 turnaround times dropping by 16-25 hours
• Complex Workflow Acceleration: Prior authorizations and new referrals accelerated by 4+ days, with p90 (long-tail) compression of 57-97%
• 1M Pages Processed Annually: Practices processed over 1 million pages annually with no new hires, demonstrating true operational transformation

Who Should Read This

This white paper is essential reading for practice administrators, operations managers, and healthcare leaders who want to:

• Quantify the time spent on manual inbox tasks
• Build a business case for workflow automation
• Understand how to reallocate FTE time to higher-value activities
• Learn from real-world implementations and results

Download this comprehensive study to see how intelligent practice inbox automation can transform your operations—reclaiming time and sanity while improving care efficiency.