.svg){kind=logo}
When was the last time you left a glowing Google review after a positive experience? Like most people, probably not often. We’re far more likely to speak up when something goes wrong than when things go right. This tendency can distort online reputations, leaving even exceptional businesses with reviews that don’t tell the whole story.
A clinic’s online reputation on Google is often the first impression potential patients have, making it a critical factor in attracting and retaining business. High ratings and positive reviews not only build trust but also enhance visibility in local search results, helping clinics stand out in a competitive healthcare landscape. For many patients, a strong online presence signals quality care and reassures them that they’re making the right choice. Ignoring this aspect can mean losing patients to competitors who actively manage their reputation and prioritize patient feedback.
Oklahoma Arthritis Center (OAC) recognized this challenge and partnered with Calvient to ensure their online reputation reflected the exceptional care they were already providing.
The Road to a 5-Star Rating
Through the Calvient Platform, OAC implemented a seamless solution: post-visit surveys delivered via text message. These surveys not only encouraged satisfied patients to leave Google reviews but also collected critical feedback for performance improvement. The system was smart enough to direct patients to the correct Google page for their specific clinic, simplifying the process and boosting participation.
The results speak for themselves:
• Edmond Location: Ratings rose from 4.2 to 4.7 stars, with hundreds of new five-star reviews added in just a few months.
• Elk City Location: Jumped from 3 to 72 reviews, maintaining a perfect 5-star average.
• Enid Location: Grew to 114 reviews with a 4.9-star average.
• Norman Location: Reached 161 reviews with a flawless 5-star rating.
And the list could go on and on for every location. Every week, more and more 5-star reviews come flooding in.
More Than Reviews: A Data-Driven Advantage
While increased Google ratings are important, the Calvient Platform offers far more than a review boost. Clinics can customize surveys to capture location-specific insights, such as:
• Would you recommend this provider to your family?
• How was your experience with scheduling?
These responses feed into Calvient’s advanced analytics tools, allowing clinics to track and compare metrics across locations in near real-time.
Furthermore, unlike traditional surveys, which take months to analyze, the Calvient Platform delivers feedback within hours of a patient’s visit. This immediacy enables clinics to address concerns quickly and improve operations proactively. The platform empowers practices to strengthen patient satisfaction while maintaining high standards of care.
A Solution You Can Implement in Days
What’s even more impressive? Calvient can set up this system for any clinic in a matter of days. Whether it’s boosting Google ratings or collecting tailored feedback for performance improvement, our solution is fast, smart, and effective.
If your clinic is ready to turn patient satisfaction into measurable success, the Calvient Platform is the partner you need. Let’s elevate your online presence and patient care together.