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In an industry where no-show rates frequently exceed 10%, Oklahoma Arthritis Center (OAC) has always stood apart with a remarkably low rate of just 5-6%. Since implementing Calvient’s Channels solution, they’ve pushed this rate even lower, achieving an unprecedented level of scheduling efficiency and patient engagement.
A New Standard for Patient Attendance
From the beginning of 2023 to the present, OAC has not only reduced its no-show rate but has also seen a significant 10% increase in patient volume. Through careful management and the full adoption of Calvient Channels, they’ve brought their no-show rate down from an already impressive 5-6% to a groundbreaking 2.73% this month, with last month’s rate at 3.44%. This reduction allows OAC to accommodate more patients, maximizing the value they provide to communities across Oklahoma. Additionally, their cancellation rate has decreased by nearly 50% since the start of 2023, reflecting a consistent trend of patient commitment to scheduled appointments.
The Role of Calvient Channels in Patient Engagement
Calvient Channels provides OAC with an extensive suite of tools for patient communication and appointment management. With customizable, multi-channel reminders, OAC reaches patients via text messages, emails, and automated phone calls. The flexibility of Channels allows OAC to set when and how these reminders go out, ensuring that patients receive the right message at the right time. Through the automated phone call system, patients can cancel appointments directly or request a reschedule, further reducing the likelihood of a no-show and lightening the load on administrative staff.
Insight-Driven Improvements with Calvient Analytics
Beyond patient communication, Calvient Channels offers powerful analytics tools that allow OAC to monitor trends and optimize performance. With Channels, OAC can track no-show and cancellation rates, appointment volumes, and other key metrics over time. The ability to filter by location and provider gives them insights into specific areas that may need improvement, making it easier to implement targeted solutions. These analytics also allow OAC to anticipate issues and proactively address areas of concern, supporting their continued success in patient engagement.
Through the combination of data-driven insights, flexible communication options, and robust patient engagement strategies, Oklahoma Arthritis Center has achieved an ultra-low no-show rate, setting a new standard for patient care and operational efficiency. This partnership with Calvient demonstrates the impact of a comprehensive, patient-centered scheduling solution—one that enhances both the quality and accessibility of healthcare in Oklahoma.