# Calvient - Complete Documentation > Practice operations layer that sits on top of any EHR. > Centralize work, measure throughput, and accelerate workflows with Practice Intelligence. **Company:** Calvient **Website:** https://www.calvient.com **Contact:** contact@calvient.com **Last Updated:** 2025-12-05 This file contains complete documentation for AI systems to understand Calvient's healthcare operations platform. For a structured navigation version, see: https://www.calvient.com/llms.txt --- # Solutions Calvient provides four integrated solutions for healthcare operations: ## Practice Inbox Practice Inbox Let us handle the paperwork. ============================== Every day, you get swamped with faxes, referrals, records requests, and lab documents—all in the wrong format, in the wrong place, at the wrong time. Calvient Practice Inbox consolidates all your healthcare communications into one intelligent stream, automatically routing and categorizing so you can stop sorting and start delivering care. [ See it in action ](https://calvient.com/contact) [ Learn more ](#features) ![Your tasks — task list](https://calvient.com/landing/1.png) ![Accomplishments](https://calvient.com/landing/4.png) ![Automation summary](https://calvient.com/landing/3.png) ![Inbox detail](https://calvient.com/landing/2.png) What You Do With Calvient's Practice Inbox -------------------------------------------- Transform document chaos into structured, actionable workflows. ### Simplifies Document Volume All faxes, emails, referrals, and records flow into one unified inbox—no more hunting across systems. ### AI-Powered Prioritization Intelligent classification surfaces urgent items first, so nothing falls through the cracks. ### Fax-First, yet Data-Aligned Works with existing fax infrastructure while extracting structured data for routing and automation. ### Intelligent Routing Automatically assigns tasks to the right team member based on document type and content. ### Smart Document Classification Machine learning categorizes every document instantly—referrals, prior auths, lab results, and more. ### Team Tracking and Insights Real-time visibility into who is handling what, with bottleneck alerts and workload balancing. ### Integration with Your Systems Connects seamlessly with your EHR to pull context and push completed work. Smart document sorting keeps the right things at the top of the list. Build Trust with Everyone You Serve ------------------------------------- ### Boost Team Happiness and Productivity Eliminate information silos and cut out kitchen table, post-it note chaos. Your team can finally stop sorting and start acting on tasks. ### Grow Your Practice Without Extra Stress or Costs Manual processes and ad-hoc systems cannot scale with volume. Calvient lets you serve more patients without hiring more coordinators or adding more chaos. ### Speed Up Your Workflow with the Latest Technology You cannot fix healthcare with sticky notes and gut feel. Let AI handle routing and classification, so you focus on delivering care. Calculate Your ROI How much could Practice Inbox save you? ----------------------------------------- Get an instant estimate of your time and cost savings with intelligent fax processing. ### Calculate Your Savings See how much time and money you could save Monthly faxes received Current processing time (minutes per fax) Typically 6-10 minutes Hourly rate for staff ($) Often $18-$22/hour Your Potential Monthly Savings $0 Enter your info to see the full breakdown Get Full Report ← Back to calculator ### Get Your Full ROI Report See your complete savings breakdown First Name \* Last Name \* Email \* By submitting, you'll be subscribed to Calvient updates. Unsubscribe anytime. View Full Report Deep Dive Research See How Practices Are Reallocating FTE Time --------------------------------------------- Our comprehensive white paper reveals how intelligent practice inbox automation reduces manual tasks by 40-60% and reallocates staff time from sorting documents to meaningful patient care. **Automate the manual, accelerate the meaningful.** [ Download White Paper ](https://calvient.com/resources/white-papers/reclaiming-time-and-sanity-in-healthcare-operations) [ View All Resources ](https://calvient.com/resources/white-papers) Part of the Complete Platform ------------------------------- Practice Inbox works seamlessly with the other layers of Calvient's platform. ### Practice Inbox Centralize all incoming work You are here [ ### Practice Orchestrator Route and track every task ](https://calvient.com/solutions/practice-orchestrator) [ ### Practice Intelligence Automate with AI ](https://calvient.com/solutions/practice-intelligence) Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) FAQs ---- What is Practice Inbox? + Practice Inbox unifies fax and document intake, **auto-routes** items, and tracks exceptions so nothing gets lost. Does it include AI? + Yes. Inbox includes *AI Assist* for classification and extraction. Intelligence (Pro) adds deeper automation. Does it work with our EHR? + We integrate with major ambulatory EHRs. See [EHRs](/site/ehrs) or [contact us](/site/contact). ## Practice Orchestrator Orchestration Get coordinated. ================== A workflow cockpit with role‑based tasklists, SLAs, and escalations. Automatically route work, track completion in real time, and eliminate follow‑up gaps. [ Request a Demo ](https://calvient.com/contact) [ See How It Works ](#how-it-works) ![Your tasks — task list](https://calvient.com/landing/1.png) ![Accomplishments](https://calvient.com/landing/4.png) ![Automation summary](https://calvient.com/landing/3.png) ![Inbox detail](https://calvient.com/landing/2.png) ### Close the loop with outreach Patient engagement lives under Orchestrator. Use targeted reminders and follow‑ups to prevent no‑shows and missed handoffs. [Learn more about Patient Engagement →](https://calvient.com/solutions/patient-engagement) The Follow-Up Gap ------------------- You've organized your incoming work. But who owns what? When is it due? What happens if someone's out sick? ### Unclear Ownership Tasks sit in limbo because no one knows who's supposed to handle them. ### Manual Tracking Staff waste time chasing each other down to check on task status. ### Things Slip Important work falls through the cracks when people are busy or out of office. How Practice Orchestrator Works --------------------------------- Three key capabilities that turn chaos into control. 1 ### Smart Routing Automatically assign tasks to the right person based on role, workload, specialty, and availability. No more guessing. 2 ### Real-Time Tracking See exactly where every task is in the workflow. Know what's in progress, what's blocked, and what's complete—instantly. 3 ### Automated Escalation Tasks that sit too long automatically get escalated or reassigned. Nothing falls through the cracks. What This Means for Your Practice ----------------------------------- 30-50% ### Faster Task Completion When tasks are automatically routed and tracked, they get done faster. No more hunting down status updates. Zero ### Tasks Lost to Follow-Up Gaps Automated escalation and reassignment means nothing gets forgotten—even when staff is out or overloaded. 40%+ ### FTE Time Saved Your team stops wasting time on manual tracking, status updates, and chasing down work. They can focus on meaningful tasks. Lower ### Burnout & Turnover When workflows are predictable and transparent, staff feel more in control and less overwhelmed. Happier teams stay longer. Part of the Complete Platform ------------------------------- Practice Orchestrator works seamlessly with the other layers of Calvient's platform. [ ### Practice Inbox Centralize all incoming work Organization → ](https://calvient.com/solutions/practice-inbox) ### Practice Orchestrator Route and track every task You are here [ ### Practice Intelligence Automate with AI Efficiency → ](https://calvient.com/solutions/practice-intelligence) Ready to Get Orchestrated? ---------------------------- See how Practice Orchestrator can bring control and predictability to your workflows. [ Request a Demo ](https://calvient.com/contact) [ Explore All Solutions ](https://calvient.com#big-three) FAQs ---- What is Practice Orchestrator? + Orchestrator provides role-based tasklists, SLAs, handoffs, and escalations so **no patient slips through the cracks**. Do we need Practice Inbox first? + Most customers start with Inbox (Core). Orchestrator (Plus) builds on Inbox for coordinated workflows. Can we escalate overdue items automatically? + Yes. Time-based rules reassign or escalate tasks. Managers see queue health at a glance. ## Practice Intelligence Practice Intelligence Get automated. ================ Analytics that drive smarter care. Calvient Practice Intelligence transforms raw operational data into actionable insights, predictive analytics, and automation that eliminates repetitive work—so your team can focus on meaningful patient care. [ Request a demo ](https://calvient.com/contact) [ Explore features ](#features) ![Your tasks — task list](https://calvient.com/landing/1.png) ![Accomplishments](https://calvient.com/landing/4.png) ![Automation summary](https://calvient.com/landing/3.png) ![Inbox detail](https://calvient.com/landing/2.png) AI-Powered Automation that just works --------------------------------------- We're not here to replace your team—we're here to amplify them. Practice Intelligence handles the tedious, reveals the critical, and gives you clarity when it matters most. ### Analytics that drives smarter care See task throughput, bottleneck analysis, and efficiency metrics in real-time. Understand where time goes and how to optimize it. ### AI-Powered Automation that just works Intelligent rules automatically handle routine tasks—authorization renewals, records routing, appointment prep—without human intervention. ### Predictive Intelligence Machine learning identifies patients at risk of no-shows, authorization delays, or follow-up gaps before they become problems. ### Operational Insights Dashboard Monitor workload distribution, team capacity, and workflow health at a glance—no more guesswork or spreadsheets. What Intelligence Enables --------------------------- ### Identify Capacity Gaps See which providers are overbooked and which have availability. Optimize scheduling to maximize throughput. ### Reduce Time-to-Task Automation handles 70% of routine work—renewals, follow-ups, and records processing—without staff intervention. ### Measure ROI Per Task Track time spent per authorization, referral, or record request. Understand your true operational costs and efficiency gains. ### Prevent Patient Loss Predictive alerts notify you of at-risk patients before they slip through the cracks—no-shows, missed follow-ups, or authorization delays. ### Balance Workload See who's overwhelmed and who has capacity. Distribute tasks intelligently to prevent burnout and improve team satisfaction. ### Continuous Improvement Machine learning gets smarter with every task—improving accuracy, speed, and outcomes over time without manual tuning. ↑ 30–50% faster task turnaround --------------------------------- Practices using Calvient Intelligence report measurable efficiency gains, reduced manual work, and better patient outcomes—without adding headcount. [ See your potential ROI ](https://calvient.com/contact) Part of the Complete Platform ------------------------------- Practice Intelligence works seamlessly with the other layers of Calvient's platform. [ ### Practice Inbox Centralize all incoming work ](https://calvient.com/solutions/practice-inbox) [ ### Practice Orchestrator Route and track every task ](https://calvient.com/solutions/practice-orchestrator) ### Practice Intelligence Automate with AI You are here Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) FAQs ---- What is Practice Intelligence? + Intelligence (Pro) adds AI classification, extraction, summarization, and **auto‑drafts** with guardrails. Does Intelligence replace staff? + No. It augments your team by automating busywork and surfacing insights, while people stay in control. What are the prerequisites? + Intelligence builds on Inbox (Core) and Orchestrator (Plus) for reliable data and workflows. ## Patient Engagement Patient Engagement Keep patients on track—automatically. ======================================= No-shows, missed follow-ups, and incomplete authorizations cost practices thousands in lost revenue and outcomes. Calvient Patient Engagement automates reminders, educational content, and intelligent outreach—keeping patients informed, reducing administrative burden, and improving care continuity. [ Request a demo ](https://calvient.com/contact) [ Explore features ](#features) Intelligent engagement that works ----------------------------------- Not just reminders. Not just broadcasts. Personalized, timely communication that keeps patients engaged and practices running smoothly. ### Automated Appointment Reminders SMS, email, and phone reminders sent at optimal times based on patient behavior and preferences—reducing no-shows by up to 40%. ### Smart Follow-Up Sequences Automatically reach out after visits, procedures, or prescription refills to ensure patients stay on track with treatment plans. ### Pre-Visit Preparation Send patients appointment prep instructions, forms, and insurance verification requests ahead of time—improving check-in speed and reducing admin load. ### Patient Education Library Deliver condition-specific education and wellness content based on diagnosis, specialty, and care plan—empowering patients and reducing call volume. ### Two-Way Communication Let patients respond to reminders, reschedule appointments, or ask questions—without picking up the phone or waiting on hold. ### Multi-Channel Outreach Reach patients where they are—text, email, phone, or patient portal. Calvient adapts messaging based on response rates and preferences. The impact is measurable -------------------------- ↓ 40% Reduction in no-shows ↑ 2x Increase in follow-up compliance ↓ 60% Fewer administrative calls Real use cases ---------------- Specialty ### Specialty Practices Rheumatology, oncology, and cardiology practices use automated education sequences to prep patients for complex treatments and reduce anxiety—leading to better adherence and fewer missed appointments. Primary Care ### Primary Care Networks Value-based care groups leverage engagement tools to close care gaps, send preventive reminders, and track patient outreach—improving quality metrics and bonus payments. Surgical ### Surgical Centers Ambulatory surgery centers send pre-op instructions, consent forms, and recovery guidance automatically—reducing cancellations and improving patient satisfaction. Multi-Site ### Multi-Location Groups Healthcare organizations with multiple sites use centralized engagement campaigns to maintain brand consistency and reduce per-location admin burden. Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) --- # Problems We Solve Calvient addresses these key healthcare operational challenges: ## Tedious Prior Authorizations Are Delaying Care! Tedious Prior Authorizations Are Delaying Care! ================================================= Prior authorizations are a necessary but cumbersome part of the healthcare reimbursement process. Let Calvient help reduce that burden! Why This Problem Matters ------------------------ They require significant time and resources to manage, often involving extensive paperwork and multiple, manual steps of approval. This tedious process can lead to delays in patient treatments, increased administrative burdens, and frustration among both healthcare providers and patients. Additionally, the complexity of prior authorizations can result in errors, lost requests, and inconsistent approval outcomes, further impeding the efficiency and effectiveness of care delivery. ### If the problem is not addressed: - **Delayed Patient Treatments:** Patients may experience postponements in receiving necessary medications, procedures, or specialist consultations, potentially worsening their health outcomes. - **Increased Administrative Burden:** Healthcare staff spend excessive time managing prior authorizations, diverting their focus from patient care to paperwork. - **High Operational Costs:** The labor-intensive nature of prior authorizations leads to increased administrative expenses and inefficiencies within the organization. - **Frustrated Patients and Providers:** Prolonged approval times and complicated processes can lead to dissatisfaction and decreased trust in the healthcare system. That's not to mention the patient safety concerns. - **High Risk of Errors:** Manual handling of prior authorizations increases the likelihood of mistakes, which can result in denied claims and the need for resubmissions. How Calvient Helps ------------------ Calvient revolutionizes the prior authorization process by automating and integrating workflows directly within your [EHR system](https://calvient.com/ehrs). Our comprehensive platform includes task-driven workflows and centralized AI-powered [fax communication](https://calvient.com/problems/too-many-faxes) to make back-and-forth interactions more efficient. ### Key Functionalities - **Eligibility Checking:** Automatically verifies patient eligibility for treatments and medications, ensuring that requests meet necessary criteria before submission. - **Status Reporting:** Continuously monitors and updates the status of prior authorization requests, providing real-time insights into approval progress. - **Accelerating Everywhere:** Our AI-powered task lists ensure that no step in the prior authorization process is overlooked. By centralizing data from your EHR, we streamline communication and coordination across all departments involved in patient care. - **T-Shaped Automation:** We implement targeted automation strategies that make processes 5-10% faster across the board. By focusing on your most significant payor and treatment combinations, we automate these areas extensively while working closely with your team to ensure seamless integration. This approach de-risks the transition to automation and facilitates the adoption of new tools, enhancing overall efficiency without overwhelming your staff. ### Related Solutions - [ → Learn About Practice Intelligence ](https://calvient.com/solutions/practice-intelligence) - [ → Managing Too Many Faxes ](https://calvient.com/problems/too-many-faxes) Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) ## Our Referral Turnaround Time is Too Long! Our Referral Turnaround Time is Too Long! =========================================== Patients need their care. A responsive referral turnaround time is crucial to patient safety and your clinic's stellar reputation with both patients and referring providers alike! Why This Problem Matters ------------------------ Excessively long referral turnaround times can severely delay patient treatment, increase patient frustration, and overburden healthcare providers. Often this is no fault of your own: insurance requirements and individual patient needs make this a labor intensive process! Manual referral processes often result in lost or misplaced requests, inefficient tracking, and extended waiting periods for patients, ultimately compromising the quality and timeliness of care delivery. ### If the problem is not addressed: - **Delayed Patient Treatment:** Extended wait times for referrals hinder timely access to necessary specialist care, creating patient safety concerns. - **Increased Frustration:** Both patients and referring providers experience heightened frustration due to prolonged referral processes. - **Inefficient Management:** Manual handling leads to lost requests and ineffective tracking, straining organizational resources. How Calvient Helps ------------------ Calvient streamlines the referral process by automating and integrating referral workflows directly within your [EHR system](https://calvient.com/ehrs). Our platform ensures that referral requests are seamlessly routed, tracked, and managed in real-time, eliminating bottlenecks and enhancing communication between providers. Using a combination of AI-powered task lists and [Practice Inbox](https://calvient.com/solutions/practice-inbox), your team can intelligently and accurately route, clean, and respond to referrals. ### Key Benefits - **Accelerated Processing:** Experience significantly reduced wait times as referrals are processed faster, ensuring patients receive timely care. - **Enhanced Patient Satisfaction:** Improve patient experiences by minimizing delays and providing more efficient service. - **Reduced Administrative Burden:** Free up your staff from manual referral management, allowing them to focus on more critical tasks. - **Improved Provider Collaboration:** Foster better communication and coordination between primary care physicians and specialists. - **Cost Savings:** Lower operational costs by reducing the need for manual paperwork and administrative overhead. ### Relevant Features - **AI-Powered Data Extraction:** Automatically extracts key information from referrals, eliminating manual data entry and reducing errors. - **Seamless EHR Integration:** Digitally transfers extracted data into electronic health records, ensuring timely and accurate updates. - **Secure and HIPAA-Compliant:** Maintains the highest standards of data security and compliance, protecting patient information at all stages. - **Automated Tracking and Management:** Provides robust tools for tracking and managing referral requests, ensuring nothing falls through the cracks. - **Practice Inbox:** Centralizes all referral communications, enabling your team to route, clean, and respond to referrals efficiently. - **Scalable Solutions:** Easily accommodate your organization's growing referral demands without increasing administrative workload. ### Related Resources - [ Watch: How Calvient Helps Our Practice with Referrals ](https://calvient.com/resources/webinars-videos) - [ → Learn More About Practice Inbox ](https://calvient.com/solutions/practice-inbox) - [ → Managing Too Many Faxes ](https://calvient.com/problems/too-many-faxes) Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) ## Too Many Faxes - Not Enough Time! 📠 Too Many Faxes – Not Enough Time ==================================== Healthcare still relies heavily on fax, but manual processing bogs down your team. Calvient's AI-powered Practice Inbox transforms fax chaos into streamlined workflows. [ See How We Solve It ](#solution) The Problem ------------- Despite decades of digital transformation, **fax remains the backbone of healthcare communication**. Medical offices receive hundreds of faxes daily containing critical patient information—referrals, lab results, prior authorization requests, medical records, and prescription refills. The problem isn't fax itself; it's the **manual processing burden**: ### ⏰ Time Drain Staff spend hours sorting, routing, and filing faxes manually—time that could be spent on patient care. ### ❌ Lost Documents Faxes get misfiled, overlooked, or sent to the wrong department, delaying patient care. ### 🔍 No Visibility Multiple fax lines with no centralized tracking make it impossible to know what needs action. ### 😫 Staff Burnout Repetitive fax processing is tedious work that contributes to employee frustration and turnover. ### The Hidden Cost A practice receiving 200 faxes per day spends approximately **3-4 hours daily** just on fax processing—that's **15-20 hours per week** of staff time that could be better utilized. At an average cost of $30/hour, that's **$23,000-$31,000 annually** spent on manual fax management alone. How Calvient Solves It ------------------------ Practice Inbox transforms your fax chaos into an intelligent, automated workflow that integrates directly with your EHR. 📥 ### Centralized Fax Inbox All fax lines funnel into one HIPAA-secure inbox. No more checking multiple machines or services. 🤖 ### AI-Powered Classification Automatically identifies document type, patient, and required action before anyone touches it. 🎯 ### Smart Routing Documents automatically route to the right team member or department based on content and priority. 🔗 ### Direct EHR Filing One-click filing to patient charts. Split, merge, and annotate documents without leaving the platform. 📚 ### Batch Scanning Process high volumes of front-office forms or mailed documents quickly with AI assistance. 💬 ### Beyond Fax Also handles email, SMS, and voicemail in the same unified workflow—truly omnichannel. 📊 Real Results -------------- Oklahoma Arthritis Center 65% Reduction in Fax Inbox Backlog 50%+ More Documents Processed $0 Additional Staff Needed > "Calvient took control of our fax chaos. We're processing 50% more documents with the same team, and our backlog dropped by 65%. It's been transformative." Powered by Practice Inbox --------------------------- Learn more about the solution that makes this possible [ 📥 ### Practice Inbox AI-powered document and fax management that integrates directly with your EHR. Seamless capture, intelligent routing, and one-click filing. Learn More About Practice Inbox → ](#) Ready to Transform Your Practice? ----------------------------------- Don't let outdated systems hold you back—take the next step toward better patient care and operational efficiency. [ Request a personalized walkthrough ](https://calvient.com/contact) --- # White Papers & Research Calvient's published research and case studies: ## Measuring the Impact of Communication Channel on No-Show Rate Explore the results of Calvient's in-depth study on how different communication channels affect patient no-show rates. Analyzing data from over 50,000 appointments, our research shows the impact of SMS, email, and phone call reminders on improving patient adherence. This whitepaper offers practical recommendations for healthcare providers to enhance patient engagement and reduce missed appointments. Understand how email reminders can effectively lower no-show rates, especially for older patients. Discover strategies to tailor communication methods for different patient groups, leading to better operational efficiency and patient care. **Key Topics:** Learn how different communication channels impact no-show rates in healthcare, and discover strategies to reduce cancellations and enhance patient attendance. **Download:** https://www.calvient.com/resources/white-papers/measuring-the-impact-of-communication-channel-on-no-show-rate ## Reclaiming Time and Sanity in Healthcare Operations How the Practice Inbox Frees Staff, Reduces Cost, and Improves Care Efficiency Every day, healthcare practices are overwhelmed by manual, mundane tasks that consume valuable staff time. Faxes pile up. Documents need sorting. Referrals get lost. Prior authorizations require constant follow-up. This isn't just inefficient—it's preventing your team from focusing on what truly matters: patient care. Our motto is simple: Automate the manual, accelerate the meaningful. This comprehensive white paper demonstrates exactly how that philosophy translates into measurable results. Deep Methodology, Real Results This comprehensive 12-month study evaluates Calvient's Practice Inbox solution across two representative practices: a 10-provider cardiology group and a 50-provider rheumatology group. Using rigorous measurement and verification, we've quantified the operational, financial, and cultural impact of intelligent automation on practice workflows. The study reveals fundamental workflow acceleration and true operational transformation, verified by stable or increased coverage rates and consistent measurement. After implementing Practice Inbox, these practices experienced 42-114% inbound document growth, increased throughput by 61-269%, and automated 19-28% of their document workflows—all while individual staff became 2-3x more efficient. Key Metrics You'll Discover 2-3X Labor Efficiency Gains: Staff become 2-3x more efficient despite surging inbound volume, with practices processing 6.6X more documents per FTE daily 60-75% Reduction in Staff Time: Practices reduced time spent on document processing by 60-75%, freeing staff for meaningful patient care $350K Annual ROI: Real labor cost savings verified across two representative practices (10-provider cardiology and 50-provider rheumatology groups) 61-269% Throughput Growth: Document processing throughput increased dramatically while handling 42-114% more inbound documents 55% Faster Processing: First-read to closure time reduced by 55%, with p50 turnaround times dropping by 16-25 hours Complex Workflow Acceleration: Prior authorizations and new referrals accelerated by 4+ days, with p90 (long-tail) compression of 57-97% 1M Pages Processed Annually: Practices processed over 1 million pages annually with no new hires, demonstrating true operational transformation Who Should Read This This white paper is essential reading for practice administrators, operations managers, and healthcare leaders who want to: Quantify the time spent on manual inbox tasks Build a business case for workflow automation Understand how to reallocate FTE time to higher-value activities Learn from real-world implementations and results Download this comprehensive study to see how intelligent practice inbox automation can transform your operations—reclaiming time and sanity while improving care efficiency. **Key Topics:** 12-month study reveals 2-3X labor efficiency gains, $350K annual ROI, 60-75% reduction in staff time, and 6.6X throughput improvement. See how two practices processed 1M+ pages annually with no new hires. **Download:** https://www.calvient.com/resources/white-papers/reclaiming-time-and-sanity-in-healthcare-operations --- # Recent Blog Posts Latest insights and updates from Calvient: ## Every Year, a Storm Rolls In: Surviving the Insurance Change Blizzard Discover how healthcare organizations can prepare for the annual Insurance Change Blizzard with proactive patient outreach and streamlined workflows. Learn strategies to reduce January chaos, improve patient flow, and keep operations running smoothly during benefits reverification season. **Read more:** https://www.calvient.com/resources/blog/insurance-change-blizzard ## Introducing Calvient’s Learning Hub! **Read more:** https://www.calvient.com/resources/blog/introducing-learn-calvient-com ## Why Calvient Achieved A-Level STIR/SHAKEN Attestation **Read more:** https://www.calvient.com/resources/blog/why-calvient-achieved-a-level-stir-shaken-attestation ## Don't Make Drills. Make Holes **Read more:** https://www.calvient.com/resources/blog/dont-make-drills-make-holes ## Introducing Calvient 2.0: The Workflow Cockpit for Healthcare **Read more:** https://www.calvient.com/resources/blog/workflow-cockpit-healthcare ## National Health Center Week 2025 **Read more:** https://www.calvient.com/resources/blog/national-health-center-week-2025 ## What Healthcare Leaders Really Want **Read more:** https://www.calvient.com/resources/blog/what-healthcare-leaders-really-want ## NICA/FSR: Calvient's Headed To Florida! **Read more:** https://www.calvient.com/resources/blog/nica-fsr ## Keeping Independent Practices Independent **Read more:** https://www.calvient.com/resources/blog/keeping-independent-practices-independent ## 3 Proven Strategies to Reduce No-Shows in 2025 **Read more:** https://www.calvient.com/resources/blog/reducing-no-shows --- # Who We Serve Calvient serves healthcare organizations across multiple settings: ## Specialty Clinics Purpose-built solutions for specialty practices including: - Rheumatology - Cardiology - Neurology - Gastroenterology (GI) - Oncology - Pulmonology - Dermatology - Behavioral Health - Infectious Disease - Allergy & Immunology ## Primary Care Organizations Supporting primary care practices from direct primary care to large FQHCs (Federally Qualified Health Centers). ## Hospitals & Health Systems Enterprise solutions for: - Central prior authorization teams - HIM / ROI (Health Information Management / Release of Information) - Care coordination - Discharge planning teams --- # About Calvient We exist to support the delivery of excellent healthcare. =========================================================== Calvient is a team of seasoned healthcare professionals with a practical mindset and decades of on-the-ground expertise. We do not sell the myth told. We use AI to solve real operational problems—using the best tools to meet your needs. ![Healthcare professionals working together](https://calvient.com/img/company/team-collaboration.jpg) Advancing Healthcare with Practical Innovation ------------------------------------------------ Excellence comes from execution. And execution isn't sexy, it isn't hyperscale or transformation. Calvient's way is driven by the belief that technology is only as good as the problems it solves. You don't need AI to say "patients want care." This is why we call our solutions practical: our team works tirelessly to deeply understand healthcare workflows and automate—but *only where* it makes sense. We're healthcare professionals, and we know from experience that the right tool for the job solves real problems. That's what excellence in healthcare means: innovation at the margin. ### We are uniquely serious about healthcare From operational burdens to clinical workflows, we solve real problems—not boardroom theater. Our team has 50+ years of direct healthcare experience. ### We align incentives across healthcare Real progress requires the right incentives, centered on sustainability for all parties—providers, patients, and systems. ### We deliver practical value with integrity Healthcare systems need tools that work. The ROI is clear, the margin is measurable, and the promises are honest. ### We obsess over practicalities, not theoreticals Healthcare runs on faxes, referrals, prior auths, and care coordination. We solve the actual burdens of running a practice. ### We own trust & demonstrate measurable results Providers are responsible for patient confidentiality and security. Excellence is measured in outcomes—time saved, ROI tracked. ### We want community healthcare to flourish Independent providers and community systems deserve tools that help them thrive—regardless of size or resources. Our Founders -------------- As three dedicated healthcare engineers, our collective mission is to transform patient care in the United States with practical AI and technology-driven processes. With IT leadership experience in specialty hospital settings and roles at industry-leading companies like Tailwind, Shopify, and Paycom, we bring a unique blend of entrepreneurial expertise and healthcare acumen to every project we undertake. ![Jonathan Minson](https://calvient.com/img/team/jm_headshot.jpg) ### Jonathan Minson CEO Jonathan leads Calvient with a clear commitment to building AI-native platforms that move healthcare beyond the limits of legacy EHRs. By addressing overlooked pain points in healthcare operations, he ensures Calvient stays ahead of the curve and trusted by healthcare operators. With more than 20 years of experience at the intersection of healthcare and technology, Jonathan has applied disruptive innovation to solve a variety of critical challenges facing real healthcare operators that impacted patient care. His leadership roles as Director of Application Development at Oklahoma Heart Hospital and Chief Technology Officer at Encardio Health gave him firsthand insight into real-life workflows and how technology can better serve staff and patients alike. In 2020, he presented at the HIMSS Global Health Conference on patient engagement during the industry's pivot to virtual care, establishing his reputation as a trusted voice in healthcare IT. He holds a bachelor's degree from the University of Central Oklahoma and a master's degree from Amridge University in Montgomery, Alabama. A resident of Oklahoma City, Jonathan is dedicated to his community. He is a proud husband and father of four, serves as a deacon at his church, coaches Little League flag football, and enjoys playing guitar and other instruments. ![Josh Coleman](https://calvient.com/img/team/jc_headshot.jpg) ### Josh Coleman COO & Head of Engineering Josh brings a wealth of technical expertise and a passion for innovation to the Calvient team. With a deep expertise in interoperability, large language models, and agentic architecture, Josh designs and builds scalable systems that turn complex healthcare workflows into intelligent, automated processes. In addition to leading engineering, Josh oversees Calvient's implementation and support teams, ensuring successful client adoption through EHR integrations and the foundational processes that drive client success. His work bridges technical excellence with operational reliability, giving practices the confidence to adopt AI safely and effectively. His career journey spans key roles at Oklahoma Heart Hospital and a pioneering stint at Shopify, where he led projects that integrated AI chat into their Inbox product. An Oklahoma City native and proud father of two, Josh also gives back to his community by coaching youth baseball. Always curious about what's next in AI, he continues to explore how agentic systems and intelligent orchestration can transform the nature of work and productivity. ![Devon Mobley](https://calvient.com/img/team/djm_headshot.png) ### Devon Mobley Chief Growth Officer Devon leads Growth by helping healthcare organizations apply artificial intelligence in ways that are both practical and measurable (sometimes using the Calvient Platform!). He also leads Calvient's Customer Trust program, reflecting his belief that healthcare technology should be built on more than features alone—it should be built on integrity, compliance, and a reputation as a long-term partner who does things the right way. Devon's path into technology wasn't traditional. A philosophy graduate, he learned to code on-the-job with the help of his now-co-founders and quickly began designing custom workflows for a variety of hospital teams. That curiosity soon grew into a career spanning startups, big tech, and entrepreneurship. He has led Product and Technology teams, advised multiple healthcare technology companies (including in RTM and AI), and has played a leading role in his local startup ecosystem. Today, Devon speaks and writes about the future of AI in healthcare, translating technical complexity into clear, actionable insights for practice operators and healthcare leaders navigating the "AI wave." Beyond his work, Devon is an avid reader and musician, enjoys playing bass, and spends as much time outdoors as possible with his wife and young son. Our Values ------------ We align our culture and healthcare systems for future. Patients accessing healthcare without frustration, providers treating patients without operational burden—we remove constraints so systems can thrive. ### Customer-obsessed Your success drives everything we do. We listen, we adapt, we deliver. Success is measured in clinical operational excellence. ### Anti-Vendor We are just the supporting cast. You are the hero—we will show you how our systems enable your success. ### We are the Supporting Cast This means keeping you in full control. Automate as much or as little as needed. ### White-Glove Service From frontline staff to administrators, we work alongside your team. Your success is our success. ### Trust Enables Success We believe in open communication and proof. ROI, outcomes, metrics—all visible and measurable. Who we serve -------------- Calvient is built to thrive at mid-market groups in the healthcare industry. We partner with a wide variety of organizations, each with unique operational needs. [ ### Specialty Practices Independent specialty groups focused on excellence and patient access. ](https://calvient.com/who-we-serve/specialties) [ ### Hospitals & Systems Health systems and regional networks simplifying operations at scale. ](https://calvient.com/who-we-serve/hospitals-health-systems) [ ### Service Providers Administrative and care teams reducing burden across client sites. ](https://calvient.com/who-we-serve/service-providers) [ Explore a personalized walkthrough ](https://calvient.com/contact) --- # Contact & Support ## Get in Touch - **Request a Demo:** https://www.calvient.com/contact - **Email:** contact@calvient.com - **Phone:** Available upon request ## Resources - **Blog:** https://www.calvient.com/resources/blog - **White Papers:** https://www.calvient.com/resources/white-papers - **Webinars:** https://www.calvient.com/resources/webinars-videos ## Integration Support Calvient integrates with major EHR systems including: - Epic - Oracle Health (Cerner) - And many others For integration inquiries, contact our team at contact@calvient.com